Your privacy is critically important to us. At Pilvia, we have a few fundamental principles:
- We are thoughtful about the personal information we ask you to provide and the personal information that we collect about you through the operation of our services.
- We store personal information for only as long as we have a reason to keep it.
- We aim to make it as simple as possible for you to control what information on your website is shared publicly (or kept private), indexed by search engines, and permanently deleted.
- We help protect you from overreaching government demands for your personal information.
- We aim for full transparency on how we gather and use your personal information.
Who We Are and What This Policy Covers
Howdy! We are the folks behind a variety of products and services designed to allow anyone–from bloggers, to photographers, small business owners, and enterprises–to build and manage a website to share with the world.
- Our websites (including pilvia.com, app.pilvia.com)
- Other products and services that are available on or through our websites.
Below we explain how we collect, use, and share information about you, along with the choices that you have with respect to that information.
Information We Collect
We only collect information about you if we have a reason to do so–for example, to provide our Services, to communicate with you, or to make our Services better.
We collect information in three ways: if and when you provide information to us, automatically through operating our services, and from outside sources. Let’s go over the information that we collect.
Information You Provide to Us
It’s probably no surprise that we collect information that you provide to us. The amount and type of information depends on the context and how we use the information. Here are some examples:
- Basic Account Information: We ask for basic information from you in order to set up your account. For example, we require individuals to sign up for a app.pilvia.com account by using Google authentication. That process provides us with your email, name and current Google profile picture address. You may provide us with more information–like your other email–but we don’t require that information to create your account.
- Public Profile Information: If you have an account with us, we collect the information that you provide for your public profile. For example, if you have a app.pilvia.com account, your username is part of that public profile, along with any other information you put into your public profile. Your public profile is just that–public–so please keep that in mind when deciding what information you would like to include.
- Transaction and Billing Information: If you buy something from us you will provide additional personal and payment information that is required to process the transaction and your payment, such as your name, company business id, credit card information, and contact information. These paid services are for example a subscription to a app.pilvia.com hosting plan, feature upgrade to your site, service that we resell like Google G Suite or a domain registration.
- Content Information: Depending on the Services you use, you may also provide us with information about you in the draft and published content for your website. For example, if you write a blog post to your site that includes biographic information about you, we will have that information, and so will anyone with access to the Internet, if you choose to publish the post publicly. This might be obvious to you…but it’s not to everyone!
- Credentials: Depending on the Services you use, you may provide us with credentials for your other services outside Pilvia (like SSH, FTP, and SFTP username and password), to, for example, fix a problem with your website, or to allow us to troubleshoot migration problems on a site outside Pilvia services.
- Communications with Us (Hi There!): You may also provide us information when you respond to surveys, communicate with our support about a support question, or post a question about your site in our public forums.
Information We Collect Automatically
We also collect some information automatically:
- Log Information: Like most online service providers, we collect information that web browsers, mobile devices, and servers typically make available, such as the browser type, IP address, language preference, referring site, the date and time of access. We collect log information when you use our Services–for example, when you create or make changes to your website on app.pilvia.com. As an essential service for troubleshooting we also collect that same log information from visitors that use websites that you have created and are hosted by our service.
- Usage Information: We collect information about your usage of our Services. For example, we collect information about the actions that site administrators and users perform on a site–in other words, who did what, when and to what thing on a site (e.g., [WordPress site] [created/deleted] at [time/date]). We also collect information about what happens when you use our Services (e.g., page views, support document searches) along with information about your device (e.g., mobile screen size, name of cellular network, and mobile device manufacturer). We use this information to, for example, provide our Services to you, as well as get insights on how people use our Services, so we can make our Services better.
- Location Information: We may determine the approximate location of your device from your IP address. We collect and use this information to, for example, calculate how many people visit our Services from certain geographic regions.
Information We Collect from Other Sources
We may also get information about you from other sources. For example, if you create or log into your app.pilvia.com account through another service (like Google), we will receive information from that service (such as your username, basic profile information, profile picture) via the authorization procedures used by that service. The information we receive depends on which services you authorize and any options that are available.
How We Use Information
We use information about you as mentioned above and as follows:
- To provide our Services–for example, to set up and maintain your account, host your website, backup and restore your website, or charge you for any of our paid Services;
- To further develop our Services–for example by adding new features that we think our users will enjoy or will help them to create and manage their websites more efficiently;
- To monitor and analyze trends and better understand how users interact with our Services, which helps us improve our Services and make them easier to use;
- To monitor and protect the security of our Services, detect and prevent fraudulent transactions and other illegal activities, fight spam, and protect the rights and property of Pilvia and others;
- To communicate with you about offers and promotions offered by Pilvia we think will be of interest to you, solicit your feedback, or keep you up to date on Pilvia and our products; and
- To personalize your experience using our Services, provide content recommendations.
How We Share Information
We do not sell our users’ private personal information.
We share information about you in the limited circumstances spelled out below and with appropriate safeguards on your privacy:
- Third Party Vendors: We may share information about you with third party vendors who need to know information about you in order to provide their services to us. This group includes vendors that help us provide our Services to you (like payment providers that process your credit and debit card information) and those that help us understand and enhance our Services (like analytics providers). We require vendors to agree to privacy commitments in order to share information with them.
- As Required by Law: We may disclose information about you in response to a subpoena, court order, or other valid governmental request.
- To Protect Rights and Property: We may disclose information about you when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of Pilvia, third parties, or the public at large. For example, if we have a good faith belief that there is an imminent danger of death or serious physical injury, we may disclose information related to the emergency without delay.
- With Your Consent: We may share and disclose information with your consent or at your direction. For example, we may share your information with third parties with which you authorize us to do so, such as when you want a third party WordPress plugin developer to troubleshoot your site.
- Aggregated and De-Identified Information: We may share information that has been aggregated or reasonably de-identified, so that the information could not reasonably be used to identify you. For instance, we may publish aggregate statistics about the use of our Services.
- Published Support Requests: And if you send us a request (for example, via a support email or one of our feedback mechanisms), we reserve the right to publish that request in order to help us clarify or respond to your request or to help us support other users.
Information Shared Publicly
Information that you choose to make public is–you guessed it–disclosed publicly. That means, of course, that information like your public profile, posts, files, other content that you make public on your website. Public information may also be indexed by search engines or used by third parties. Please keep all of this in mind when deciding what you would like to share.
While no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so. To enhance the security of your account, we encourage you to enable advanced security settings, like Two Step Authentication with your Google account.
You have several choices available when it comes to information about you:
- Limit the Information that You Provide: If you have an account with us, you can choose not to provide the optional account information, profile information, and transaction and billing information. Please keep in mind that if you do not provide this information, certain features of our Services–for example, paid, premium hosting plans–may not be accessible.
- See the Information that we have: If you have an account with us, you can request to see the information that we have on you. We will provide this information in a reasonable time.
- Request data removal: At any time you may request us to remove all the personal data we have on you. If at the time of the request you have paid or unpaid Pilvia Services in use, those Services will be also terminated unless your transfer those Services to another person.
- Opt-Out of Electronic Communications: You may opt out of receiving promotional messages from us. Just follow the instructions in those messages. If you opt out of promotional messages, we may still send you other messages, like those about your account or legal notices.
- Set Your Browser to Reject Cookies: At this time, Pilvia does not respond to “do not track” signals across all of our Services. However, you can usually choose to set your browser to remove or reject browser cookies before using Pilvia’s websites, with the drawback that certain features of Pilvia’s websites may not function properly without the aid of cookies.
Other Things You Should Know
Pilvia is a worldwide service. By accessing or using the Services or otherwise providing information to us, you consent to the processing, transfer, and storage of information in and to the U.S. and other countries, which may have rights and protections that are different from those in your home country.
Third Party Software
If you’d like to use third party software like plugins with our Services, please keep in mind that when you interact with them you may provide information about yourself to those third parties. We don’t own or control these third parties and they have their own rules about collection, use and sharing of information. You should review their rules and policies when installing and using third party software.
Our Users’ Websites
One More Thing: This Policy Is Available Under a Creative Commons Sharealike License
Pilvia Data protection officer
7.5.2018 – The whole document underwent major changes due to GDPR